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Do you accept health insurance?
I will give you paperwork to submit to your insurance for reimbursment, including CPT and ICD9 codes and EIN information. Insurance is not accepted for both philosophical and economical reasons. This allows me to have a dramatically lower overhead cost, which I can pass on to the client. In addition, I can spend at least twice as much time with patients than most other providers. I can also offer a higher quality of care than if I was looking after thousands of patients.
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Will I get reimbursed by my health insurance for my visit?
You will actually have to file with your insurance company to determine that. However, I will give you the paperwork necessary to file a claim with your insurance company. Please note that this does not apply to MEDICARE or MEDICAID. Medicare and Medicaid will NOT reimburse.
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What is Integrative Medicine?
Integrative Medicine is an approach "that selectively incorporates elements of complementary and alternative medicine (CAM) into comprehensive treatment plans...." with the perspective of "health and healing rather than disease and treatment. It views patients as whole people with minds and spirits as well as bodies...." (Rees L, Weil A. Integrated medicine. BMJ 2001; 322:119-120)
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When can I be seen?
Currently, I tend to be booked 4-6 weeks out for new patient appointments. Established patients can make appointments at their convenience any time online. Follow-up appointments are often booked 2-4 weeks out. Urgent care needs are accommodated. New patients appointments book out farther because they are longer appointments, 1.5 hour - 2 hours.
I work part-time, so there are times/days when the office will be closed.
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How do I make a new patient appointment?
If you are interested in making an appointment, please call the office at 888-953-0005 or email me (See the "Email Dr. Rabenhorst" page).
New patient appointments cannot be made through the online scheduler, and must be scheduled through the office.
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How is your office technologically advanced?
My practice uses electronic medical records -- charts are not "lost," records are up to date, records are also legible, it is easy to share the records, there is higher security to the records, privacy is not compromised (no records are left out), medical errors are minimalized, etc. Also, appointments are scheduled online by patients at their convenience. Soon, patients can opt for text messaging reminders of their appointments. Direct email is another convenience. A "patient portal" with secure access to your records is also in the works.
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What are your office policies?
A document of the office policies can be downloaded under the "Download" page.
Of note, all lab results will be mailed back to you when received in a confidential envelope. This is so you can know when the results are in and also keep your own complete records.
Prescription refills should be given 3 days notice.
Every effort is made to accommodate same day appointments. However, since the office is usually closed Monday morning, Tuesday, Thursday, and Friday morning, the appointment might be for the next day.
Payment is expected at time of service, currently by cash or check. Next month, credit cards should be available. Prepayment for services when scheduling appointments and purchased of supplements through the website should be available next year.
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What is your training?
I have studied at the University of Maryland, Baltimore County for my B.S. in Biochemistry and Molecular Biology; University of Maryland Medical School for my M.D., and Georgetown University/Providence Hospital for my Family Practice Residency. I am Board Certified in Family Medicine, and licensed to practice in Maryland. I have been recognized as a Scholastic Achievement Scholar, a member of the Honors College, Golden Key National Honor Society, Dean's List, Who's Who in American Colleges and Universities, nominated for the String of Pearls Award (for excellence in medical student teaching and supervision), Community Service Award, and listed as one of "America's Top Family Doctors" by the Consumer Research Council of America in the "Guide to America's Top Family Doctors." Additionally, I have attended multiple conferences, seminars and workshops relating to complementary alternative medicine. I have also studied with physicians, naturopaths, and chiropractors who are leaders in their field. I recently completed my Masters in acupuncture, and offer these services as well.
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Do you sell supplements?
Initially, I tried to avoid selling supplements in my office. I believe there are many high quality nutraceuticals available to the general public, often for very reasonable prices.
I still do my best to educate my patients on how to make an informed choice on which supplements to buy, as well as how to use food or home-made remedies in lieu of supplements.
As a result of patient input, I have an growing collection of herbs, nutritional supplements, herbs, homeopathics, topical salves, etc available for patient convenience. I am extremely selective and have extensively researched which individual supplements are the best, highest quality supplements from among the most conscientious and scientifically rigorous distributors.
Current patients note their satisfaction at being able to implement recommendations right away with high quality products at a discounted prices, most of which are only available through practitioners.
It does take time, energy and money to stock and supply these supplements, and since they are sold in bulk, it is often at cost to me. Thus, the prices are increased 20-30% from professional prices. Almost all supplements are sold at 50% or more increase from the professional price, so this is still much cheaper than elsewhere.
Go to the "Resources" page for links to some of the companies I use or recommend.
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Do you give patients drug samples?
It is against my philosophy to accept gifts from pharmaceutical representatives. This includes "free" drug samples. Studies have shown the detrimental influence this can have on the patient's best interests, even when the practitioner is cognizant of the situation, no matter how small the gift. My theory is that drug samples are used by companies because giving free gifts like drug samples is working: patients end up buying that drug. I prefer my medical decisions to be based solely on what serves the patient, so I limit the other factors that might come into play. For more information, See Resources "No Free Lunch."
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